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FAQs

Delivery Date Selection & Information

How do I choose my delivery date?

Click on the shopping cart button at the top right of the screen and follow the "View Cart" button.

 

How soon can I have a trunk delivered?

When choosing your delivery date, you must select at least 5 business days from the date of your order to allow for fulfillment and shipping time. NOTE: For orders of more than 4 trunks, please select no sooner than 10 business days from the date of your order.

 

Will my trunk arrive on the exact day I selected?

We cannot guarantee that your order will arrive on the exact date you selected. We try our best to get it there within 1-2 business days either before of after your selected date. Many things are out of our control, such as delays with USPS. These can affect your delivery date in an unexpected way.

 

My trunk says "delivered" on the tracking link but I did not receive it.

Once USPS has received the package, there is not much we can do other than follow the tracking link. If USPS has marked a package as "delivered" but you did not receive it, then you need to contact your local post office to follow up with them. Sometimes this can be carrier error, other times is can be theft. Taste Trunk has no way of knowing which is the case without you first contacting your local Post Office and inquiring directly.

 

I received an order confirmation, but my tracking link does not yet show anything.

This means your order is still on the loading dock. The tracking information will be updated shortly. If it does not change after multiple days please contact support@tastetrunk.com

 

When do membership & subscription trunks arrive each month?

Your first trunk will arrive 5-7 days from your date of purchase. Thereafter, monthly subscriptions and memberships will ship out by the 15 - 20th of the month.

 

I just ordered a trunk, when will it arrive?

Please allow 5-7 business days for your trunk to arrive.

 

How do I update my shipping address?

Visit this page.

 

Subscriptions 

When does my credit card get charged each month?

Your card will be charged between the 1st of each month.

  

How do I cancel my subscription?

Visit the Contact section at the top of this page and follow the cancellation link.

 

Do I need to cancel by a certain date in order to avoid being charged for the following month?

Yes, you must cancel your subscription by the 25th of the month in order to avoid being charged and receiving your trunk for the following month. Any cancellations submitted after the 25th of the month will not go into effect until the next month. 

 

Other

I just purchased a gift and want to send the recipient an email showing what they are receiving. Do you have a standard image I can include?

Yes, here's a link to gift graphics. Just right click and copy the image and then paste into your email as desired.

Can I Cancel my Order?

Yes, but you must cancel within 24 hours of your purchase.